Industry Solution IT Asset Management & Help Desk
 

What is ManageIT?
ManageIT is an integrated software solution for asset tracking and infrastructure related complaint calls management.
  Logicsoft: ManageIT

Why ManageIT ?
  • This software has been made to meet most of the scenarios and situations at various organizations.
  • This software is very effective in having a tighter control over the complaints from user groups and efficiently resolving them.
 

Feature Highlights
 ◊ Standards Adopted
  • ManageIT has been conceptualized, designed and developed based on the recommendations of Infrastructure Management Standard (ITMS), being used by Corporates and Multi-nationals worldwide.
 
 ◊ Assets Tracking
  • Multi-Location, Multi-User, Multi-organization feature available
  • Tracking of assets by location, asset type, asset value range, date of purchase, etc.
  • Tracking of assets by asset attributes, generic names, desk locations
 
 ◊ Call Types
  • The complaint management system addresses two kinds of calls, which are generally the need in any organization, namely
  • SLA Calls
  • IMAC Calls
 
 ◊ Asset Tracking : by Attributes(Asset Tracking : by Location)
  • Manage, maintain track the assets and asset groups by equipment type, attributes, attribute values and type of assets
  • Define each asset as equipment or component
  • (Monitor : Equipment, RAM Unit: Component)
  • Map attributes groups for each component or equipment
  • (Monitor: Resolution, Screen Type, Power/Connection, RAM Unit: Chip Type, Capacity)
  • Define generic attribute names for each group
  • (eg. Make, Model, Install Date, Purchase Date)
  • Set values to attributes for each equipment or component
  • (eg. Make: Compaq, HP; Model: V3000, V3600, etc.)
 

Asset Tracking : Reports
 ◊ Standard reports are grouped under:
 
  • Asset Reports
  • Location-wise
  • Asset listing,
  • Asset Detailing,
  • Depreciation Reports,
  • User-specific Reports, etc.
  • SLA and IMAC Calls (Periodical)
  • Call Summary & Call History,
  • SLA Expiries and SLA Breaches,
  • Escalation Reports,
  • IMAC Requests and Approvals, etc.
 
  • Customized reporting
  • All the reports available in the ManageIT are customizable and more reports can be added on based on your specific needs.
 

Feature Highlights
 
  • SLA calls
  • SLA or Service Level Agreement are time bound based on criticality, priority and problem grouping.
  • Response time and Resolution time defined for each combination
  • Fully customizable Problem Categories, Priorities and Critical Groups.
  • IMAC calls
  • ManageIT has specific sections to handle IMAC Calls
  • Users and User Groups can create calls requesting for Install, Move, Add or Configuration Change requests related to any asset.
  • IMAC requests go through an approval process and then moves to the implementation group
 

Flexibility in Meeting Standards
  • The various modules like Asset Tracking, SLA and IMAC modules finely adhere to the international standard recommended IT Servicing Standards Authorities
  • Yet meeting the servicing standards, ManageIT does not restrict you not only to IT related infrastructure, but you can expand the scope of it to meet all your non-it and other asset tracking and complaint management needs.
 

Customize ManageIT for your Needs
  • Customize various parameters based on your business and asset tracking needs
  • Asset Depreciation %age for each asset
  • Asset Induction and Depletion requests
  • Asset Movement requests
  • SLA Priorities
  • SLA Status Restrictions
  • SLA Percent Progress Alerts
  • SLA Email Alerts
  • IMAC Email Alerts
 SLA Priorities
SLA Percentage Progress Alerts
SLA Email Alerts
IMAC Email Alerts
Recommended Approach
  • We the ManageIT core team, recommend that you start your implementations around the IT infrastructure and asset tracking as the first stage
  • After having a successful run of the IT related asset tracking system, move on to other domain areas like movable and immovable fixtures and assets, non-IT calls / complaints and vis-à-vis non-IT vendors and escalations.
 

Recommended Approach
  • ManageIT data migration process is a very simple and well defined one.
  • Moving asset related data from your manual and other systems is an one time activity.
  • ManageIT has predefined data templates through which, you can convert and migrate your existing assets and users.
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